Frequently Asked Questions
Everything you need to know about your luxury skincare experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your delivery status.
What is your return policy?
We accept returns on unopened, unused products in their original packaging within 14 days of purchase. Please note that for hygiene reasons, opened skincare and cosmetic items cannot be returned.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your products authentic?
Absolutely. Rescue Spa is an authorized retailer for all brands we carry. We source our products directly from the manufacturers to ensure 100% authenticity and freshness.
Can I get a skin consultation online?
Yes, we offer virtual consultations with our expert estheticians to help you build a personalized skincare regimen tailored to your specific needs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as modern payment options like PayPal and Apple Pay.